Frequently Asked Questions (FAQ)

All content on this First Avenue Bullion page is  provided for information purpose only. It is not intended as any form of advice, whether legal, accounting, investment, financial, economic or tax. Therefore it cannot be relied upon as such in any way form or shape. To buy or sell any financial instrument including but not limited to stocks, commodities, options, bonds, futures, or bullion. Should you require advice contact a licensed professional. Please note the content on this page is provided without any warranty, express or implied; Your use of this information provide on this page is entirely at your sole responsibility and own risk. In no event will First Avenue Bullion be held liable for any direct, indirect, special, or incidental.

HOW DO I BUY?

Generate a  Sales request

Once you have browsed our list of bars and coins,  are interested in any of our products. Use our ‘Get in Touch’ form to can generate a sales request by providing relevant information about yourself, quantities of products you would like to purchase. Please express your order requirement in full so that we can serve you better. For an example 25 x Silver Krugerrand coins, etc. We will then send you  pro-forma invoice by email after agreeing with your order

Place an Order

You can only place an order, once the sales request have been submitted and we have received written acceptance of our terms of business by yourself that you would like to place an order indicating the product, quantities and pricing based on the proforma invoice provided by  First Avenue Bullion.

We will confirm placement of your order and provide you with our banking details for payment. All prices are quoted based on the morning price-fix and afternoon price fix. The quoted prices will now remain locked in and be free from any further change for an initial period of 6 hours.

Free shipping is provided on qualifying products. Look out for free shipping signs and save on your next order.

Payment

You are then required to make payment for your purchase.  Payment can be done through either making an Electronic Funds Transfer (EFT) or through making a cash deposit at the nearest FNB branch. Please use the Order number or name and Surname as your deposit reference number and forward confirmation of payment to customersuccess@fabullion.com. Your funds in full must reflect in our  bank account before your purchase is confirmed through an email from us. All orders will only be shipped upon confirmation of purchase once your funds in full have reached our bank account. It is important to take note that should we not receive proof of payment within 6 hours from the time the order was placed; the order will automatically be canceled. In the event that the payment does not reflect in our bank account within 48 hours from the time the order was placed and receipt of confirmation of payment, the order will be automatically canceled.

Taking Delivery

When Your funds in full must reflect in our  bank account, your purchase is confirmed through an email from us. Your order will then be ready for shipping or collection. For all shipments necessary documentation will be provided for tracking purposes. Please see to it that You or authorized person  is available to receive delivery of your parcel. Should a re-delivery have to be made it will be at your cost. Keep in mind that once signed for the delivery insurance is terminated and you become responsible for your investment. Please  Get in touch with us for Help!

How do I know the Gold is real?

The most widely used method to test authenticity is the ringer Fisch Coin Tester for Krugerrands and other gold coins. Test and try it yourself. All our products are only sourced from reputable manufacturers.

Tax Implications

In South Africa produced Krugerrand enjoy legal tender status  and not subject to South African Value Added Tax (VAT).  All other products are subject to Value Added Tax. All orders are shipped with a VAT invoice.

Our Buy Back Policy and Approach

Our  bullion buyback policy is aimed to make selling your  bullion back to us as hassle and stress-free as possible in just five easy steps.

So here is How to know and understand the  1, 2, 3,4, 5 of bullion buy back with us.

Buying back bullion coins and bars is conditional on the level of stock,  we have on-hand of that particular type of product. However, if buy-back is considered, we will make an offer to the ‘seller’.

The transaction is structured around five very simple steps.

1. Send us an email outlining the (1) quantity, (b) type, and (3) the quality of bullion you wish to sell back to us. We require Original invoice(s) that we issued containing the product that you wish to sell back.

2. Once we agree to proceed with the transaction, we will forward an offer to purchase to you to complete. The offer to purchase will include the price offered on the item(s). This price offer is valid only for the day in which it is issued, and it is based on a combination of the live  Gold, Silver or Platinum spot price, and the Rand/US Dollar exchange rate or  Kwacha/US Dollar exchange. may be marginally lower.

3. Should you accept the buy-back offer, we will require that you forward to us a final invoice containing your details (Name, Surname, Address, Phone number) and a copy of your Identification. Please be sure to include our full company details that you will find on the original purchase invoice.

Should you not supply us with the above, our offer will automatically decrease by VAT  amount since we are vendors and we would be unable to claim the notional VAT amount.

4. We will send our courier to collect the parcel, the cost of which will be for your account (it will be deducted from the principal amount in our buy-back offer). Please ensure that the bullion is packed carefully and securely so that it does not get damaged during the transportation. Damaged bullion will not be accepted and it will be sent back.

5. Once the bullion is delivered to us, and it is thoroughly inspected to verify that the Gold, Silver and or Platinum is in the same condition as when it was purchased. We will send confirmation of success by email.  we will make payment within 72 hours via EFT directly into your account to finalize the transaction. It is important to recognize that we will not buy back damaged bullion. Please take a minute to read a few basic recommendations on how to take care of your bullion products to ensure the best possible price on sell-back.

Taking Care of Your Metals

I. Although bullion products derive their value almost exclusively from the weight of its content, many investors and stackers avoid purchasing bullion products that are damaged. By damaged, I don’t mean merely scratches and dents, but also chemical marks and fingerprints. Therefore, to avoid losing money when selling silver back to us, it is important to consider a few points when it comes to handling and storing your bullion coins for optimum sell-back value.

II. Firstly, unless the  coin, round, or bar comes in a protective capsule or sleeve, always handle it with 100% cotton gloves. Finger prints on coins, as a result of the natural oils on the skin, can become rather unsightly, often turning yellow over time. These marks are difficult to remove without damaging the metal and it will affect re-sale value, even if only minimally.

III. Secondly, if you decide to handle your metal, please do so above a table with a towel or cloth underneath it in case you happen to drop the coin for instance. Coins that have dings on the rim as a result of a drop are usually lose much of its value above the spot price.

IV. Thirdly, store your coins in a dry place with no moisture.

All content on this First Avenue Bullion page is  provided for information purpose only. It is not intended as any form of advice, whether legal, accounting, investment, financial, economic or tax. Therefore it cannot be relied upon as such in any way form or shape. To buy or sell any financial instrument including but not limited to stocks, commodities, options, bonds, futures, or bullion. Should you require advice contact a licensed professional. Please note the content on this page is provided without any warranty, express or implied; Your use of this information provide on this page is entirely at your sole responsibility and own risk. In no event will First Avenue Bullion be held liable for any direct, indirect, special, or incidental.